Global Business - Business Analysis

Introduction

Businesses do not succeed solely due to luck, and if for some reason they do, they will not do so for a long period of time. This is because success depends on the strategic plan and execution of the companys mission, vision, goals and objectives. In a world of rapid globalization, cable strategies must now consider foreign countries in their operations. This news report will go forth an analysis on a practical global business venture for SBC Communications in India. along with a country analysis, recommendations will be provided for launching a Technical Support Call Center for SBCs DSL profits Services.

Company Background

SBC Communications is a world-class communications company that is modify in the products and serve it provides. According to its mission statement, SBC desires to be the spark advance provider of voice, data, networking and e-business services, as well as directory advertising and issue (News Room). SBC and its affiliated companies provide all global, national, regional, and local services.

SBC is the leading provider of DSL broadband internet in the United States and is the nations second largest wireline (traditional) phone company. Additionally, SBC serves more than 24 meg receiving set customers through Cingular wireless, of which it owns 60 percent and is the second largest wireless company.



On a national level, 13 states are provided services through SBC - covering about one-third of the population. SBC also reaches 26 countries with its telecommunications investments (News Room).

Historically, SBC has changed its services and tar secure markets as technology has been created and evolved. The glory days of Pacific Bell were those of a candid utility company, not a communications giant. In safekeeping up with current off-shoring trends, SBC must continue to seek opportunities to provide the best customer service and prices to its customers.

Overview of SBCs DSL Service

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