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WHITE PAPER | FEBRUARY 2012 12 ESSENTIALS FOR SUCCESSFUL UTILITY E? complaint/ E?PAYMENT PROGRAMS disrespect significant investment, utilities still  atomic number 18nt  seeing the desired  node adoption and savings from  their electronic billing and  honorarium initiatives.  This white paper focuses on the reasons for these  shortcomings and presents 12 essentials for utilities to  consider as they work towards greater adoption rates,  slick operations and better cost?efficiencies.  Paperless billing and electronic payments are surging worldwide. The electronic billing association, 1 NACHA, conducted a 2011 e-billing benchmarking get hold of . It indicated that many traditional, paper-based billers, including the financial services and telecommunications industries, are seeing paperless billing adoption rates of well over 30%. jibe to Fiservs 2011 Billing Household Survey2, nearly three push through of five households paid a bill online in 2011. Despite these promising statistics, utility(prenominal) companies have adoption rates of serious 12%; even among those that have made paperless billing a priority. So why arent these numbers higher?

In order to convert traditional billing and payment customers to a paperless, automated solution, utilities need to understand the reasons behind customers, and perhaps their organizations hesitation, including: For the customer: o Process is not user-friendly leading to a poor customer experience o Online registration is or could be a hassle o Password tiredness for customers who just dont want to manage another(prenominal) log-in credential o Apprehension that no time-consuming receiving a paper bill could increase the likelihood that theyll inadvertently miss a bill and/or payment o Concern that late payments wont post quickly enough to avoid service shut-off o Unease that payment information will not be secure For the utility company: o Solution can be arduous and expensive to implement, leading to incomplete solutions that do not deal out the utility companys entire... If you want to get a full essay, order it on our website: Ordercustompaper.com

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